Cancellation Policy
1. Student-Initiated Cancellation or Batch Transfer
If you need to cancel your enrollment or transfer to a future workshop batch due to schedule conflicts or personal commitments:
- Up to 24 Hours Before Batch Start: You may request a free transfer to any upcoming workshop batch without any additional fee. If you prefer to cancel your registration entirely, a full refund will be processed back to your original payment account.
- Within 24 Hours of Batch Start: Requests for batch transfers or refunds will be evaluated on a case-by-case basis (e.g., medical or unavoidable personal emergency). Please notify our support team as soon as possible.
2. Academy-Initiated Cancellation or Rescheduling
While FOK Academy strives to conduct every scheduled workshop batch on time, unforeseen circumstances such as severe technical disruptions, power outages, internet backbone failures, or mentor illness may require a batch to be rescheduled or cancelled.
- If FOK Academy cancels or postpones a workshop batch, registered participants will be notified immediately via email and WhatsApp.
- Participants will have the immediate option to either:
- Transfer their enrollment to the next rescheduled batch date at no extra charge, OR
- Receive a 100% full refund processed back to their original payment source via HDFC SmartGateway.
3. Force Majeure
FOK Academy shall not be held liable for failure to perform or delay in conducting sessions due to events beyond our reasonable control, including acts of God, extreme weather, government restrictions, major telecommunication failures, or cyber-attacks. In such events, appropriate rescheduling options or refunds will be provided in good faith.
4. How to Submit a Cancellation Request
To cancel or reschedule your workshop enrollment, please contact us with your Order ID:
- Email Support: support@fokacademy.in
- WhatsApp / Call: +91 8590970561
5. Refund Processing for Cancelled Orders
All approved cancellation refunds are processed back through our primary payment partner, HDFC Bank SmartGateway, to your original payment method (Credit/Debit Card, NetBanking, or UPI). Bank credit processing typically completes within 5 to 7 business days.
6. Contact Support
If you have any questions regarding your workshop schedule or cancellation status, please contact us:
- FOK Academy
- Founder & Mentor: Naseef Neeruttichali
- Support Email: support@fokacademy.in
- WhatsApp / Call: +91 8590970561